This certificate is granted to products that provide Specifically large amount of user expertise. We evaluated how easy it is to get started on working with Samanage And just how properly-built its interface and features are to aid the operate method. Following a while put in working with the computer software we located their interface extremely uncomplicated to be familiar with.
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Vitality Options Company Samanga presents in depth photo voltaic options to shoppers in Uganda and Kenya, together with all the things from solar panels to inverters. We now have set up a solid client foundation that spans government agencies, non-public enterprises, and typical customers.
Boosting a completely new incident opens a blank incident Along with the requester's name quickly populated. Blank fields for being filled in contain a category and subcategory. Here is the only support desk software package I analyzed that makes provisions for subcategories.
“In the Samanage Local check here community, telephone phone calls, Are living chat and social networking, Samanage staff users are actually merely a simply click away to answer questions and acknowledge feedback.”
Meanwhile, the asset management gives you a complete perspective with the asset’s lifecycle from its order to disposal. It pays to track firm laptops and cellular products by means of Group Plan or Domain Login Scripts particularly when you’re utilizing a BYOD (carry your own device) coverage. You may rapidly see critical knowledge on the asset, for example, general performance, site, and specs.
After the agent has additional a title and a description, all that is left to accomplish is assign the ticket towards the related person via the look for box and increase any applicable priorities and thanks dates. At the time that is total, press the Produce Incident to return back again to the most crucial Incidents perspective.
In the support conclude, we appreciated the ability to observe tickets and incidents without difficulty. Moreover, Samanage dashboard is de facto intuitive, offering higher-stage selection makers with quick insights on critical knowledge without the should drill right down to details for strategic scheduling.
Enjoy Movie NOJA Electric power proceeds to set business expectations and generate progress in the sphere of medium voltage electrical infrastructure.
Yet another prevalent problem solved by the vendor is superior support Charge. Gordon stressed The reality that Samanage aid group is often on hand to help its customers.
Our multinational team of versatile gurus in East Africa is devoted to supplying Outstanding services and sustainable energy methods.
Our Power remedies harness renewable resources that supply a sustainable and impressive method of energy technology and consumption minimizing carbon emissions and promoting a greener potential. Governments around the globe are increasingly committing to formidable renewable Strength targets.
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